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GENERAL
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1. Each customer is allowed to bring a maximum of 3 fixed fin, or 4 removable fin surfboards.
2. A current passport with at least six months validity is required.
3. For travel to Indonesia, a 30-day tourist visa is issued upon arrival at a cost of US$25.00, paid in cash (AU or US$), credit card or EFTPOS.
4. Hedley Travel Pty. Ltd. Trading as ‘FREELINE INDONESIAN SURF ADVENTURES’ (‘FREELINE’) acts as a coordinator of the travel components supplied by the various operators and shall not be held liable for any damage, injury, extra expense, loss, delay or irregularity relating from or in relation to such services. FREELINE will not be liable or responsible for any problems arising from any computer related or Internet issues. FREELINE will not accept responsibility or liability for any customer who contravenes any law or regulation of any country visited.
5. It is the responsibility of customers who are arranging their own flights to/from the tour start point, to advise FREELINE of their flight arrival/departure details as early as possible, so that the operators can confirm there is sufficient connection time to join/depart the trip and for transfers to be arranged. Any fees to change these flights due to insufficient connection time shall be borne by the customer.
6. FREELINE reserves the right to cancel any tour if minimum group numbers are not met. In such instance, alternative suitable arrangements will be offered, or a refund of all money paid will be made to the customer. This refund will constitute full settlement with the customer and no further compensation claim will be entered into. FREELINE will not be liable to compensate customers for any associated expenses incurred as a result of their booking.
7. Bookings are accepted on the understanding the customer is aware that all travel is at his / her own risk and that they appreciate the possible risks involved in adventure travel and surfing in remote areas, and they undertake the trip of their own volition.
8. FREELINE are not responsible for customers’ personal belongings, medical expenses, personal liabilities or any loss or damage to person or property caused by accident, transport failure, actions of local (Indonesian) chartered operators, delays, terrorism, wars, acts of God, civil unrest etc. Therefore adequate TRAVEL INSURANCE IS MANDATORY.
9. The surf trip guides and/or charter boat captains, at their discretion, can alter or vary the itinerary to suit weather/surf conditions, the wishes of the group, or civil conditions in the area visited, or any other reason that could affect the safety or well being of the group.
10. If for any reason (sickness, accident etc.) after departure, the customer is unable to complete the trip, NO REFUND can be made for any unused portion of the trip. The guides will give whatever assistance they can but their main responsibility will be to the group.
11. Customers must be aware that most areas visited are not regular surfer/tourist routes and facilities are likely to be basic. Transport is by local chartered vehicles and most meals available during the trip will be Indonesian style.
12. Costs not included in Tour price: Excess baggage, Personal spending money, Travel Insurance, Airport departure taxes for international and domestic flights in Indonesia (Indonesia departure tax is currently Rp 100,000), Passport and Inoculation costs, Transfers and meals, except where specified, Personal costs incurred through delays in transport or mechanical breakdown.
13. Promotional surfing photos/information relating to FREELINE products are indicative only and, due to the nature of surfing, the quality and consistency of surf cannot be guaranteed.
14. Customers under 18years of age must be accompanied by a parent or guardian.
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SAFETY
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Many national governments provide a regularly updated advice service on safety issues involved with international travel. FREELINE recommends that you check your government's advice for their latest travel information to Indonesia before departure. Please refer to our website's ‘Links’ page for a link to the Australian Embassy in Jakarta, which has the latest travel advisories and updates on safety issues. See http://www.austembjak.or.id/.
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CANCELLATIONS
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Cancellations must be made in writing to ‘Freeline Indonesian Surf Adventures, L1, 69 Liverpool St, Sydney, NSW 2000’, or by email.
Airfares:
Where a cancellation occurs after ticket issue a minimum of
25% of the applicable airfare may be retained by the airline.
This is a standard airline regulation. Payments made after the
required date may result in changes to ticket price. In such
cases the customer will be notified and any increase in ticket
price will be paid by the customer.
Land/Charter Boat Content:
1. Bookings cancelled at any time up to 60 days prior to departure will be subject to a AU$500.00 per person cancellation fee.
2. Bookings cancelled within 60 days of departure will incur a minimum fee of AU$500.00 per person and may forfeit an amount equal to the land/charter content price.
3. No refund is available after the tour has commenced or in respect to any portion of the trip not utilised
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BOOKINGS
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1. A deposit of $A500 will secure your seat on one
of our surf adventures.
2. Payments may be made by Cheque or Money Order (payable to “Hedley travel Pty Ltd - Client Account") or by credit card. See the booking form for details.
3. All changes to bookings will incur a fee of $50. If
you wish to transfer to another trip operating within 12 months
of your original departure date, the following charges will
apply: $100 per person for a transfer made between the time
of booking and 45 days prior to your original departure date.
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FINAL PAYMENTS
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Full payment must be received no later than
60 days prior to your departure date. Prices quoted are in
Australian dollars and are based on costs and exchange rates
at the beginning of each calendar year.
We will do our utmost to maintain the prices
indicated, however prices may need to be adjusted due to circumstances
beyond our control. FREELINE reserves the right to amend prices, terms and conditions,
before or after your booking, until full payment is received.
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