1. The Privacy and Personal Information Protection Act 1998 (NSW)Freeline's privacy practices are regulated by the Privacy and Personal Information Protection Act 1998 (NSW).
2. Collecting personal information about you2.1 The kinds of personal information we hold
We only collect personal information that is necessary for us to perform our functions.
The amount and type of personal information we collect and hold will depend upon the contact you have with us, either by phone, mail, email or through your use of our Website www.freelinesurf.com.au.
The only personal information which we collect about you is what you tell us about yourself, for example, by completing an online form or by sending us an email. We will record your contact details when you contact us (eg email address if you send us an email).
2.3 Collection of anonymous informationAs most websites do, we track usage patterns on the Website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit the Website a web server makes a record of your visit. Specifically, it records your:
Internet Provider (IP address);
date and time of your visit; and
pages accessed and the documents downloaded.
3. Using and disclosing your personal information3.1 The purposes for which we collect and hold personal information and how we use it
We respect your privacy. Any personal information which we collect about you will be used by us to provide our services, improve our site and provide better services. In addition, we may use such information to provide you with further information in the future about our services, such as emailing you a link to our regular website newsletters. We will not disclose this information to any other individuals or organisations.
3.2 Contracting out services and disclosuresWe contract out some of our functions (such overseas travel operators, ticket suppliers, and information technology services, including data entry services) to external service providers. We may disclose your personal information to these service providers but only so that they can provide the services that we have contracted out to them.
All of our service providers are subject to the National Privacy Principles ("NPPs") or contractual arrangements which impose substantially similar obligations. The NPPs strengthen protection of your privacy. The NPPs may be found at the website of the Australian Privacy Commissioner at www.privacy.gov.au
4. Access to your personal informationIn most cases, you can gain access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Privacy and Personal Information Protection Act 1998 (NSW). All requests for access to your personal information will be handled by our Business Manager, who can be contacted by telephone on (02) 9698 2294.
5. What to do if you would like more information about how we manage your personal Information or wish to complain about a breach of your privacyYou can get more information about the way we manage personal information about you which we hold by contacting us on (02) 9698 2294.
If you are concerned that we may have breached your privacy and wish to make a complaint, please contact us by calling us on (02) 9698 2294.
We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. In some cases, consistently with the National Privacy Principles, we may refuse to give you access to personal information we hold about you.
This includes circumstances where giving you access:
would have an unreasonable impact on another person's privacy;
would prejudice negotiations we are having with you;
would prejudice an investigation of unlawful activity; or
would prejudice activities carried out by, or for, a law enforcement agency.
If we refuse to give you access we will provide you with reasons for our refusal.
Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date. If we disagree with you about the accuracy completeness or currency of a record of your personal information held by us, we will take reasonable steps to associate with that record a statement to the effect that you claim this to be the case, if you request us to do so.